Support Plus Gold
WhiteHat Support Plus Gold includes an industry first – a dedicated Technical Account Manager (TAM). A highly skilled security professional, the TAM helps ensure that issues are resolved quickly by facilitating support requirements and escalating resolution requests when necessary. Through monthly status calls, the TAM will proactively manage service requirements including review open vulnerabilities and various case management ensure proper closure.
Key Benefits of Support Plus Gold
Dedicated Technical Account Manager
Your dedicated TAM is a highly-skilled security professional who helps ensure that your issues get resolved quickly by proactively facilitating support requirements and escalating resolution requests when needed. By working closely with your team, the TAM will foster a personalized support relationship. Your company will have access to WhiteHat Security’s latest development plans via webinars and personalized roadmap presentations.
Developer Remediation Guidance
WhiteHat Security Operations will work with your developers to classify and understand the root causes and weaknesses of the discovered website vulnerabilities. They are available to talk to your developers and help them understand:
- What are the best options?
- What are the implications of those options?
- What other Web technology leaders are doing to address these same issues.
Our charter is to provide you with the best information possible to help you manage your website risk objectively.
Service Reviews
The TAM will schedule, manage, and execute monthly status calls with your team and schedule semi-annual onsite visits. This enables the TAM to proactively manage your service requirements and provide leadership in developing your Web security strategies.
In addition to all the services included with Silver Support, Gold Support provides:
1. A dedicated TAM
2. Semi annual onsite visits
3. Priority response and service level agreements
4. One day onsite seminar “Building the Business Case for Website Risk Management”
5. Custom Vulnerability Guidance
5. 15% discount on Education Services
Partner Best-Fit Mappings
Organizations occasionally need extra manpower to quickly complete a project, or to make strategic decisions about "Where to go from here?” Do you need:
- A secure software development process/lifecycle (SDL/BSIMM)?
- A Web Application Firewall installed and tuned?
- Someone to remediate your code this weekend?
- Someone to create a new API for your framework developers?
- Someone to write an SDK and reusable code for to use your existing security standards?
WhiteHat Security Operations will help you identify what your specific strategic and tactical needs are based upon your website vulnerabilities, risk posture, technology, and business goals. We will help you identify key partners who specialize in these areas and give you suggestions that you can use to help evaluate and select them. So, you will find the right partner to take your business and risk management to the next level with the assurance that you are solving your immediate and long-term strategic needs.
|
With the Gold Level of support you will receive a Technical Account Manager (TAM) who forms a close partnership with your security experts and the WhiteHat Sentinel Operations Team for escalated support issues. TAM’s are highly skilled security professionals who help ensure that your issues get resolved quickly by proactively facilitating your support requirements and escalating your resolution requests when needed.
|
