About WhiteHat

Careers at WhiteHat Security

WhiteHat Security is a always on the lookout for highly motivated and talented individuals. WhiteHat is a hard working and intelligent group with deep passion for information security and technological innovation. Our current job openings are listed below. Follow the instructions that appear on in the job details section to apply for open positions.

Senior Sales Engineer, Northeast

WhiteHat Security, a dynamic, high-growth company recognized as industry leader that delivers unique, SaaS-based, web application security offering, is seeking a self-motivated, Sr. Sales Engineer, with a minimum of 5-10 years experience working with enterprise accounts at both executive and technical levels, coupled with significant experience working closely with channel partners. Ideally located in New York, NJ, or CT (will consider Mid-Atlantic area).

The ideal candidate will be strongly qualified in the application security sector, and have experience working in a start-up environment. Exemplary presentation and communication skills are required.
The company is privately held and the compensation package includes stock options and excellent medical benefits.

Primary Responsibilities are as Follows:

Become fluent with presenting business benefits and technical aspects of the service to prospects, partners, and customers
Provide training for technical counterparts of channel partners
Assist direct sales team and partners in completing RFPs
Be capable of delivering webinars, live presentations, seminars, etc.
Provide feedback to the internal development team
Interact with internal Security Operations team & Customer Support to help to manage prospect and customer technical issues

Primary Qualifications Include:

Strong background in the computer security industry – Web application security is a big plus
Understanding of Web technologies, programming languages, platforms
Knowledge of software development practices is desirable
Able to travel (up to 50%)

To be Considered for this Position

Submit your resume and a well-written cover letter to WhiteHat.

User Interaction Engineer

Are you experienced with or desire to work on Terabyte-sized datasets, database optimizations and enterprise applications? WhiteHat Security is hiring a user interaction developer to refine and extend our highly successful SaaS Web application to better represent our large datasets. You would work closely with internal customers and product management to build new features that scale our business and incorporate new functionality.

WhiteHat developers use agile methodologies and work in a highly collaborative environment.

Join our team of engineers with backgrounds in enterprise software development, Web application security, data mining, database and network security.

Skills & Experience

Effective written and oral communications
Web-application development
Javascript/HTML/CSS
JQuery, MooTools
Perl+Catalyst, Python+Django.
Postgres and SQL

Education

BS or MS in Computer Science or Engineering

To be Considered for this Position

Submit with your resume a well-written cover letter that succinctly answers these questions:

Describe how you have re-factored an existing web-application to a new framework.
Describe some User Interaction features that assist the user in managing large datasets, or queries that take minutes complete.

Please note you may be required to pass background checks and/or other security requirements prior to joining WhiteHat Security. This is required to comply with our various customer security requirements.

Technical Account Manager

For the driven professional looking to catapult your career to new heights with a position that incorporates client interaction and project management, look no further - WhiteHat Security, the leading provider of website security solutions, has the right opportunity for you! As a Technical Account Manager, you'll act as the custodian of our problem resolution process, the ultimate gatekeeper for an issue that cannot be handled through the resolution process and a key decision maker for our clients. This is an exceptional opportunity to get in on the ground floor and join a newly created team dedicated to expanding and improving our already top-notch customer support organization. Utilize your prior account management or sales engineer experience and let your future career growth take you into the web application security space!

WhiteHat Security provides a comprehensive solution to the rapidly growing problem of website security and is the leading provider of website security services. WhiteHat develops comprehensive, easy-to-use and cost-effective solutions that enable companies to secure valuable customer data, meet federal compliance standards, and maintain customer confidence. Our experienced team has backgrounds ranging from Symantec to VeriSign to Tripwire to Yahoo!. WhiteHat executives are also frequent speakers at premier security industry events such as BlackHat, HackInTheBox, OWASP, RSA, SANS, WASC, and more. We are growing at an impressive pace and are the right place for bright, creative, energetic people looking to get in on the ground floor of a fantastic opportunity.

As a Technical Account Manager in our Santa Clara, CA office, your primary mission will be to provide a wide range of account management and technical support services to WhiteHat's enterprise clients. You will have the opportunity to support existing accounts with support services through close account interaction and coordination of WhiteHat service issues. Showcase your technical acumen and business savvy skills as you consult with clients to gain an understanding of their business and technical requirements, engineer appropriate and technically sound solutions, and interface with technical client teams for planning of future web security needs. Prior experience in information security and customer support will enable you to better understand detailed technical issues and synthesize clear approaches for their resolution. Proven experience in a customer-facing engineering role combined with your excellent verbal communication skills will give you the tools needed to successfully present our technically advanced solutions to the senior management of our clients. This position will require up to 25% travel to our clients' sites. Your initiative and proactive approach to account management and customer support will ensure that you excel. Apply online now ›

Application Security Specialist

To apply for this position, you must complete an assessment questionnaire. Full application details are included on the form. Download questionnaire ›

Job Description:

For the up-and-coming security specialist: this is an amazing opportunity to flex your creative muscles as you take a crack at poking holes in websites, actively searching for security vulnerabilities that you can exploit.

In this role you will have access to thousands of well-known and famous websites. Your job will be to actively root through these websites looking for all of the ways a blackhat could use to break into a site. This position will teach you to master the basics of web application security and secure software engineering. You will learn what it takes to become a skilled hacker and have opportunities to advance into more senior Security Engineering positions at WhiteHat if you demonstrate the required aptitude and skills. This experience will also launch your career in the rapidly growing web application security industry.

WhiteHat Security provides a comprehensive solution to the growing problem of website security and is the leading provider of website security services. WhiteHat develops comprehensive, easy-to-use and cost-effective solutions that enable companies to secure valuable customer data, meet federal compliance standards, and maintain customer confidence. Our experienced team has backgrounds ranging from Symantec to VeriSign to Tripwire to Yahoo!. WhiteHat executives are also frequent speakers at premier security industry events such as BlackHat, HackInTheBox, OWASP, RSA, SANS, WASC, and more. We are growing at an impressive pace and are the right place for bright, creative, energetic people looking to get in on the ground floor of a fantastic opportunity. Find out more about WhiteHat and why excel at what we do at: www.whitehatsec.com

As a member of WhiteHat Security's Santa Clara, California-based testing team, you will be an integral part of the group that delivers our proprietary Sentinel Service to our corporate clients. You will become expert at providing our customers with first-class service and guiding them on how best to utilize our sophisticated tools. Your solid understanding of web applications—not just how to use a browser, but how the browser interacts with a web server—will prove critical to your success, and you will be counted on to explain to our clients how and why our service is working for them. Your familiarity with popular web application languages and platforms (.NET, J2EE, C#, Java(script), Perl, Python, PHP, Ruby, etc.) will give you an advantage ramping up for this extremely rewarding position. The vulnerabilities are out there--come find them!

To apply for this position, you must complete an assessment questionnaire. Full application details are included on the form. Download questionnaire ›

Customer Support Engineer

WhiteHat Security is looking for an experienced customer support engineer to provide exceptional services to our customers and business partners in supporting our Sentinel Service offering. We are Software as a Service (SaaS) provider.

The ideal candidate will have both excellent technical credentials and a friendly, consultative approach to solving customer needs. Responsibilities in troubleshooting and providing solutions to customers, which include:

First point of technical contact for the Customer.
Development of a deep understanding of our Sentinel Services.
Answer WhiteHat Security support request tickets via web interface.
Work with our web security engineers to identify and resolve more complicated problems.
Responsible for engaging, escalating and communicating with cross functional groups within WhiteHat and customer organizations including the development of actions plans.
Address urgent issues quickly and track problems until they are resolved to the customer’ s satisfaction.
Document and log customer reported bugs and end-user feature improvements with development.
Act as customer advocate.
Provide status on customer issue to executive management and the sales team.
Effective in all oral and written communications, including taking technical information and translating to non-technical and vice-versa.
Excel in working in fast-paced, stressful situations.
Demonstrated ability to manage Mission Critical customer accounts in crisis situations.
Process focused and self-motivated with the ability to work efficiently and effectively on complex customer issues within tight time constraints.
Exceptional organization and time management skills.
The position will require shift work, on call duties after normal business hours and could require some travel (< 10%).
No telecommuting, live within a reasonable commute distance to Santa Clara, CA and willing to commute on a daily basis.

Skills & Experience

Ability to interact directly with customers to achieve customer satisfaction with a positive attitude and excellent customer service skills.
Have a proven professional background in working with customers and consultants, including business managers, project managers, software engineers, security analysts, and data center engineers.
Prompt, responsive, responsible and friendly approach to solving customer problems.
Ability to multi-task with strong attention to detail.
Proven problem-solving skills.
Familiarity with popular web application languages and platforms; .NET, J2EE, C#, Java (script), Perl, Python, PHP, Ruby, etc.
Minimum of 3 years experience in end-user customer support for software applications or SaaS.
Knowledge with databases such as MS SQL, Oracle, etc.
Knowledge of local networking, TCP/IP, DNS, DHCP, switches, routers, and firewalls.
Minimum of 2- 3 years experience with Linux, Windows, or Apple OS.
Internet security background (Web application security) is a plus.

Education

Degree in Computer Science or related technology.

Please note you will be required to pass background checks and/or other security requirements prior to joining WhiteHat Security. This is required to comply with our various customer security requirements. US citizens, lawful permanent residence (LPR), “green cards" need only apply.

To be considered for this position:

Submit with your resume a well-written cover letter that succinctly answers these questions:

Why you are the best customer support engineer to hire?
Provide an example of were you went above and beyond the call of duty for your customer.
If you were hiring a person for his position, what would you look for?
What career accomplishment has given you the most satisfaction? Why?
What have you done to improve relations with your customers?
Optional Extra Points – Explain a scenario for testing a salt shaker?

Technical Openings ::

WhiteHat Security, Inc. is an Equal Opportunity Employer. We do not discriminate based on an individual's race, sex, religion, color, national origin, ancestry, physical or mental disability, medical condition, marital status, veteran status, sexual orientation, age, gender identify, genetic characteristics, or any other basis prohibited by law. This policy governs all aspects of employment at WhiteHat Security, Inc., including hiring, assignments, training, promotions, compensation, employee benefits, employee discipline and discharge, and all other terms and conditions of employment.